A selection of the outcomes I have led across BFSI, automotive, fashion and e-commerce, manufacturing, mid-market, Mittelstand, large enterprises, start-ups, scale-ups and technology firms.
Took programmes from red/amber status to green within 6–12 weeks. Restored delivery cadence for multi-year, multi-country engagements and protected multi-million client investments.
Turned underperforming delivery portfolios into margin-positive operations. Restored margin and rebuilt client confidence and delivery predictability.
Replaced fragmented delivery and operations structures with accountable, end-to-end operating models. Reduced delivery cost base by 15–25% and improved service-level performance.
M&A situations handled throughout my delivery career: building delivery organisations, operations and processes from scratch, and leading and enabling delivery and operations workstreams in integrations and separations, on both the client and consulting side, incl. the eBay/PayPal split.
Drove AI tool adoption across international delivery teams; now combining that experience with ISO/IEC 42001 certification into governance frameworks that take organisations from uncontrolled pilots to controlled, scalable AI deployment.
Closed critical ISO/IEC 27001 and regulatory gaps within delivery and operations. Reduced high-risk audit findings by 60–80% and embedded security into everyday practice.